Support

Questions, bugs or ideas? Email tallyplate-support@iview-global.com. We usually reply within two business days.

Common questions

How is my calorie target worked out?

From your sex, age, height, weight and activity level, which give your maintenance calories, minus a daily deficit that reaches your target weight by your target date, within safe limits.

Why don't my calories burned include my logged workout?

When Apple Health or Health Connect reports active calories, TallyPlate uses that number so the same exercise isn't counted twice. If you worked out without your phone or watch, it may not be included.

Why is my circle status "Not rated yet"?

Status is worked out each night from completed days, so it appears after your first full day in a challenge.

I'm not getting notifications

Check Profile → Notifications in the app, and that notifications are allowed for TallyPlate in your phone's Settings.

How do I delete my account?

See Delete account.